Submit ›
1.8 Based on 13 reviews
Respond to your
customers
  • Customers like
    • Not great 1
    • Offered to send touch up paint 1
  • Customers don't like
    • No service after sale 3
    • Poor policy 1
    • Very little effort to fix my problem 1
Advanced
search
loading...
More Less
The Interior Gallery - Sofa very poor quality
1 of 6

We ordered a sofa Luxury Modern Living Room Sectional. https://www.theinteriorgallery.com/pd-luxury-lounge-sofa.cfm The part of the couch were very poorly packaged (a thin layer of plastic on the area of the fabric), and the sofa legs were not packed, so all scratched during transportation. Handle of sofa painted bad and have chips and scratches. Stains on pillows. And most importantly!!!!! sofa has two parts of different levels, one part... Read more

Was this review helpful? 0 0

To customer service...its been a few months since I purchased a deceptive wall mask from your company. I saw your email buried amongst old emails when I was cleaning out my inbox and then I remembered why I didn't respond. My mask arrived damaged...it was cracked on the back where you hang it up. I contacted your company on the phone, but I felt like I wasn't being treated fairly. There seemed to be a lack of sympathy and I felt like I was under... Read more

Was this review helpful? 1 0

My wife and I placed an order for 2 mirrors and panicked after reading some of the company reviews so we emailed them to cancel the order. Within a few hours, a sales rep called and after explaining the reason for canceling the order (bad reviews), they assured us we would be happy. We went ahead with the order. To make a long story short, one arrived totally shattered due to S&H. We notified them and received a replacement promptly at no cost... Read more

Was this review helpful? 0 2

Not a consumer, former employee. For starters, rachel, shannon, michelle, are all the same person as are shelia and Mary. I was told to use a fake name in case customers write bad reviews so our names dont actually get thrown out there. There is no return policy. And youre stiff will more than lijely come damaged. In working there for a little over a week almost all the calls I handled were complaints, something was broken, couldnt be returned,... Read more

Was this review helpful? 0 0

Purchased ~$525 worth toilet. After installing main unit my plummer tried to push plastic insert and after flush button to porcelain lid of the toiled. No success because factory molded hole it's to small. Called to customer service, explained them about problem but their keeping saying same think "your plummer doing something wrong and part must be fit". We tryed again with no results. Same thing. I spend around two hours communicating with... Read more

Was this review helpful? 0 0

I am very upset with the purchase and service I received from you last week. I bought the very expensive toilet, paid so much money and first of all I was waiting much too long for the item and second of all you did not even deliver it to my home. Is this how you treat customers? Pay a lot of money and then take your time to go to the warehouse to pick it up? I was told that you can deliver the package only Monday-Friday before 5pm - are you... Read more

Was this review helpful? 0 0

Ordered a toilet for our new home construction in mid May and received it later that month. My builder inspected the toilet at time of delivery but there is only so much you can inspect when the item has to be uncreated and the freight company is itching to leave. Well. We just tried to install and noticed a crack towards the bottom front of the toilet. The policy of having to file your claim within 24-48 hours with Inyerior Galewry is a scam.... Read more

Was this review helpful? 1 0

Ordered (2) pcs set of VIO vanity. Received not matched pieces from different sets. I was lucky that 1 pc replacement was shipped to me, but now Andrew Hoffman is forcing me to pack wrongly shipped piece and send back. I am after heart surgery, cannot handle heavy parts, but he does not care: he wrote in his e-mail that they will additionally charge my credit card and will report to Credit Bureaus. I notified credit card of intended unauthorized... Read more

Was this review helpful? 1 0
The Interior Gallery - Review about Davida Ii Freestanding Bathtub from Homer Glen, Illinois
1 of 2

Purchased a the Davida II tub, got delivered with a small scrape did not have time to send it back and wait for a new one other than that great tub so far, only one big issue, wait a huge issue! The dimentions are incorrect and theinteriorgallery knows about it but refuse to change the description on the website, the length is ok only a bit off, but the width is almost 4" narrower, they say it's hand made so non of them are perfect, everyone... Read more

Was this review helpful? 1 0

Purchased the English Phone booth to be used under awning at business. Description says for inside or outside use. Had it for less then week and the paint started bubbling up. When I contacted the company they said that I should have put polyurethane on it first and they could do nothing. If they are going to advertise it for indoor or outdoor use, it should be good to go when purchased. They were aware it was for outdoor use upon... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about The Interior Gallery.
Filing a new complaint about
×